Terms of Service

1. Introduction

1.1 Overview of the Service

1.1.1 PT Raja Rekayasa Bahasa ("the Company," "we," "us," or "our") provides a translation management system ("the Platform") that allows users to collaborate, maintain and manage their apps translations.

1.1.2 By accessing or using the Platform, users agree to be bound by these Terms of Service ("the Terms") and any additional terms and conditions provided by the Company.

1.2 Agreement to the Terms

1.2.1 Users acknowledge and agree that their use of the Platform constitutes acceptance of these Terms.

1.2.2 If users do not agree to these Terms, they should refrain from accessing or using the Platform.

1.3 Modifications

1.3.1 The Company reserves the right to modify or revise these Terms at any time, with or without prior notice.

1.3.2 Users are responsible for regularly reviewing these Terms to stay informed of any changes.

1.4 Acceptance of Additional Terms

1.4.1 Certain features or services provided by the Platform may be subject to additional terms and conditions, which will be presented to users before accessing or using such features or services.

1.4.2 By using these specific features or services, users agree to be bound by the additional terms and conditions.

2. Accounts

2.1 Account Creation

2.1.1 Users may create accounts on the platform by providing accurate and complete information as prompted during the registration process.

2.1.2 Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.

2.1.3 Users agree to notify us immediately of any unauthorized use of their account or any other breach of security.

2.2 Account Usage

2.2.1 Users are solely responsible for all activities conducted through their accounts.

2.2.2 Users agree not to use the platform for any illegal or unauthorized purpose.

2.2.3 We reserve the right to refuse service, terminate accounts, or remove or edit content in our sole discretion.

2.3 Account Security

2.3.1 Users are responsible for maintaining the security of their accounts and passwords.

2.3.2 Users agree to notify us immediately if they become aware of any unauthorized access to or use of their account.

2.4 Account Termination

2.4.1 We reserve the right to suspend or terminate user accounts at any time, with or without cause, and without prior notice or liability.

2.4.2 In the event of account termination, users may lose access to their account and any content associated with it.

2.5 Data Accuracy

2.5.1 Users are responsible for ensuring the accuracy and completeness of the information provided in their accounts.

2.5.2 We are not responsible for any consequences resulting from inaccurate or incomplete account information provided by users.

2.6 Age Requirement

2.6.1 Users must be at least 18 years old to create an account on the platform.

2.6.2 By creating an account, users affirm that they are at least 18 years old or have obtained parental consent to use the platform.

3. Subscription Plans

3.1 Description of Plans

3.1.1 We offer various subscription plans with different features, functionalities, and pricing options ("Plans").

3.1.2 Each Plan is designed to meet the specific needs and requirements of our users.

3.2 Plans Offered

3.2.1 Free: The Free Plan is ideal for individuals or small businesses looking to get started with the platform. It includes all features necessary for basic usage.

3.2.2 Start: The Start Plan is suitable for small to medium-sized businesses that require additional tools and functionalities for managing their translations. It includes basic support during business hours.

3.2.3 Pro: The Pro Plan is designed for larger businesses and enterprises that need advanced features and support for managing their translations. It includes basic support during business hours.

3.3 Features & Supports:

3.3.1 The features and functionalities included in each Plan are outlined on the platform's website or during the subscription process.

3.3.2 The level of support provided for each Plan may vary, including but not limited to email support and chat support.

3.4 Subscription Terms

3.4.1 Users may subscribe to a Plan by selecting the desired Plan and following the subscription process provided by the platform.

3.4.2 Subscription terms may include monthly or annual billing cycles, with payment due in advance unless otherwise specified.

3.5 Modification of Plans

3.5.1 We reserve the right to modify, add, or remove subscription Plans and their features at any time, with or without notice.

3.5.2 Changes to Plans will not affect existing subscribers until the end of their current subscription term, unless otherwise specified.

3.6 Termination of Plans

3.6.1 Users may cancel their subscription to a Plan at any time through the platform's account settings or by contacting customer support.

3.6.2 Refunds or credits may be provided in accordance with our refund policy, if applicable.

3.7 Upgrades and Downgrades

3.7.1 Users may upgrade or downgrade their subscription Plan at any time through the platform's account settings.

3.7.2 Changes to subscription Plans may result in prorated charges or credits, depending on the billing cycle and timing of the change.

4. Feedback and Suggestions

4.1 Submission of Feedback and Suggestions

4.1.1 We welcome feedback, suggestions, ideas, or other submissions ("Feedback") from users regarding the platform's features, functionality, or services.

4.1.2 Users may submit Feedback through designated channels provided by the platform, such as contact forms, emails, or feedback forums.

4.2 Ownership of Feedback

4.2.1 Users retain ownership of any Feedback submitted to the platform.

4.2.2 By submitting Feedback, users grant us a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive license to use, modify, adapt, reproduce, distribute, and incorporate such Feedback into the platform or our products and services.

4.3 No Obligation to Implement

4.3.1 We reserve the right to review, evaluate, and prioritize all Feedback received.

4.3.2 We are under no obligation to implement any Feedback or suggestions provided by users.

4.4 No Compensation or Credits

4.4.1 Users acknowledge and agree that they will not be entitled to any compensation, royalties, or credits for the use of their Feedback.

4.4.2 We are not obligated to provide any acknowledgment, recognition, or attribution for Feedback submitted by users.

4.5 Feedback Confidentiality

4.5.1 We will treat Feedback submitted by users as confidential information in accordance with our Privacy Policy.

4.5.2 Users are responsible for ensuring that their Feedback does not contain any confidential or proprietary information belonging to third parties.

5. Intellectual Property

5.1 Ownership of Content

5.1.1 All content and materials provided on the Platform, including but not limited to text, graphics, logos, images, audio clips, video clips, digital downloads, data compilations, and software, are owned or licensed by the Company and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

5.1.2 Users acknowledge and agree that they do not acquire any ownership rights or licenses to the content and materials provided on the Platform, except for the limited right to access and use the Platform in accordance with these Terms.

5.2 User-Generated Content

5.2.1 Users may have the opportunity to submit, post, or upload content, including but not limited to text, images, videos, and other materials ("User-Generated Content") on the Platform.

5.2.2 By submitting User-Generated Content on the Platform, users grant the Company a worldwide, perpetual, irrevocable, royalty-free, non-exclusive, and sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, perform, and display such User-Generated Content in connection with the operation of the Platform and the Company's business.

5.3 Trademarks

5.3.1 The Company's trademarks, service marks, logos, trade names, and trade dress used on the Platform are the property of the Company and may not be used without prior written permission from the Company.

5.3.2 All other trademarks, service marks, logos, trade names, and trade dress used on the Platform are the property of their respective owners.

5.4 Infringement

5.4.1 Users agree not to use the Platform in any manner that infringes or violates the intellectual property rights of the Company or any third party.

5.4.2 If users believe that their intellectual property rights have been infringed upon by any content or materials on the Platform, they may submit a written notice to the Company's designated copyright agent in accordance with the Digital Millennium Copyright Act ("DMCA").

6. Privacy Policy

For information about how we collect, use, and disclose information from users, please refer to our Privacy Policy.

7. Termination

7.1 Termination by Users

7.1.1 Users may terminate their account and end their use of the platform at any time by following the account termination procedures provided by the platform.

7.1.2 Upon termination, users will lose access to their account and any data associated with it, unless otherwise specified in the terms or agreed upon with us.

7.2 Termination by Us

7.2.1 We reserve the right to suspend, restrict, or terminate user accounts and access to the platform at our discretion, with or without cause, and without prior notice or liability.

7.2.2 Circumstances for termination may include, but are not limited to, violation of the terms of service, abusive behavior, fraudulent activities, or failure to pay applicable fees.

7.3 Effect of Termination

7.3.1 Upon termination, all rights granted to users under the terms of service will immediately cease, and users must cease all use of the platform.

7.3.2 Termination of an account may result in the permanent deletion of user data and content associated with the account. We are not liable for any loss of data resulting from account termination.

7.4 Survival

7.4.1 Sections of the terms of service that, by their nature, should survive termination shall survive termination, including but not limited to provisions related to intellectual property rights, disclaimer of warranties, limitation of liability, and governing law.

7.5 Dispute Resolution

7.5.1 Any disputes arising from or relating to the termination of accounts or these terms of service shall be governed by the dispute resolution provisions outlined in the terms.

7.6 Notice

7.6.1 In the event of termination by us, we may provide notice to users via email or through the platform's messaging system.

7.6.2 Users are responsible for ensuring that their contact information is accurate and up-to-date to receive termination notices.

8. Disclaimer of Warranties

8.1 Platform "As Is"

8.1.1 Users acknowledge and agree that the platform is provided "as is" and "as available" without any warranties or representations of any kind, whether express or implied.

8.1.2 We make no warranties or guarantees regarding the accuracy, reliability, availability, suitability, or timeliness of the platform or its content.

8.2 Use at User's Own Risk

8.2.1 Users acknowledge and agree that their use of the platform is at their own risk and discretion.

8.2.2 We disclaim any responsibility for any harm, loss, or damage resulting from users' use of or inability to use the platform, including but not limited to direct, indirect, incidental, consequential, or punitive damages.

8.3 No Warranty of Merchantability

8.3.1 We do not warrant that the platform will meet users' requirements or expectations, or that it will be uninterrupted, secure, error-free, or free from viruses or other harmful components.

8.4 No Warranty of Fitness for a Particular Purpose

8.4.1 We do not warrant that the platform will be suitable for any particular purpose or use, and we disclaim any implied warranties of fitness for a particular purpose.

8.5 No Endorsement

8.5.1 Any mention of third-party products, services, or websites on the platform does not constitute an endorsement or recommendation by us.

8.6 Limitation of Liability

8.6.1 In no event shall we, our affiliates, partners, licensors, employees, agents, or suppliers be liable to users or any third party for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost data, or business interruption, arising from or relating to the use of or inability to use the platform, even if we have been advised of the possibility of such damages.

8.6.2 Our total liability for all claims arising from or relating to the platform shall not exceed the amount paid by users to us for the use of the platform during the twelve (12) months preceding the claim.

8.7 Indemnification

8.7.1 Users agree to indemnify, defend, and hold harmless us and our affiliates, partners, licensors, employees, agents, and suppliers from any claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees, arising from or relating to users' use of the platform, violation of the terms of service, or infringement of any third-party rights.

9. Governing Law

Any disputes arising from or related to these Terms shall be governed by the laws of Indonesia, without regard to its conflict of law provisions.

10. Contact Information

For further assistance or inquiries, please contact us at hello@hoomanize.com